Help center

How can we help?

Guides for every product you can actually open on this exchange — wallet, deposits, reviewed withdrawals, spot, swap, staking, and verification. Search first. Chat second.

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Getting started Create an account, find your way around, and make the first deposit without guessing. 6 articles Account & security Email, password, authenticator, sessions, and who can change what. 7 articles Wallet Balances, Overview, History, and what “available” actually means. 2 articles Deposits Addresses, networks, confirmations, and what to do when a transfer is missing. 6 articles Withdrawals How a payout is reviewed and sent to your address. 3 articles Spot trading The Trade terminal: market, limit, stop-limit, the book, and fills. 5 articles Swap Instant conversion between your own balances — not the order book. 2 articles Staking Lock USDT, daily yield, redeem, and what early exit forfeits. 3 articles Verification KYC levels, documents, review, and what verification does not unlock by itself. 3 articles Fees & limits VIP rank vs exchange fee, deposits, withdrawals, and what we never charge. 2 articles Referrals Your invite link and how share of taker fees is calculated. 1 article Help & contact Live chat, this help center, and how to open a ticket that can actually be solved. 2 articles Safety Custody, phishing, and how to report a platform issue. 3 articles

Most read

  1. First deposit checklist Asset, network, address, test send, then size. Skip a step and the coins may never credit.
  2. Choosing the right network USDT-TRC20, USDT-ERC20, BTC, BNB Smart Chain — these are different pipes. The ticker is not enough.
  3. Deposit sent but balance did not update Confirm the explorer first. Then wait. Then open chat with txid, asset, and network — not a screenshot of another app.
  4. Why a person reviews every withdrawal This exchange does not auto-broadcast payouts. Review is a feature, not a glitch.
  5. Withdrawal limits and minimums Limits can depend on verification and per-coin rules. The Withdraw screen is the source of truth for your account right now.
  6. Limit orders A limit is a price you are willing to pay (buy) or receive (sell). If it does not cross, it rests on the book.
  7. Two-factor authentication (2FA) An authenticator app, not SMS. How to turn it on, what login looks like, and what happens if you lose the phone.
  8. How to contact support Signed-in 1:1 with support. Circle at the bottom right. One thread. Say the id, asset, and what you already tried.

Still need a person?

The circle at the bottom right of the signed-in account area is 1:1 with our support team. Bring the txid, withdrawal id, asset, and network — not a screenshot of another exchange.

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